About Us
Experience You Can Count On
Claim Insights, Inc. was created in 2010 as a product of our desire to deliver a unique set of the highest quality professional advisory services to personal injury attorneys, defense attorneys, and claim professionals who are involved in the difficult, but extremely important, process of resolving insurance claims.
After each having spent over 24 years working for major insurance companies, our two primary consultants decided to bring their knowledge, skills, specialized techniques and insights together to benefit the claims community at large. In the course of their insurance company careers, Susan Kaufman and Mark Murray were each responsible for managing and resolving all manner of large and/or complex claims, including wrongful death and catastrophic injury cases. They also oversaw countless coverage cases and were responsible for analyzing and resolving claims involving allegations of bad faith.
Since the inception of our company, we have assisted in the analysis and resolution of hundreds of claims worth many millions of dollars. In addition, we have helped resolve a large number of coverage conflicts, and we have provided expert opinions on numerous cases involving potential extra-contractual exposure. It is our sincere desire that you will give us an opportunity to let our experience benefit you and your clients!